Contact Support
Get help with HandRecorder poker tracking app. Our support team is here to assist with Texas Hold'em recording, tournament features, and any technical questions.
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📚 Browse Help Center
General Support
Get help with poker app features, account issues, and general questions about live poker tracking.
Bug Reports
Found a bug or technical issue? Report it here with details about your poker session or app behavior.
Feature Requests
Have ideas for new poker tracking features? We love hearing from live poker players about improvements.
Tournament Questions
Need help with tournament blind structures, timing, or advanced tournament features?
Subscription Support
Questions about Plus or Premium subscriptions, billing, or upgrading your poker app features?
In-App Support
For fastest support, use the contact form within the HandRecorder app (includes your device information).
Send Us a Message
Getting Better Support
🔍 Be Specific
Include exact steps to reproduce issues, error messages, and what you expected to happen vs. what actually happened.
📱 Include Device Info
Tell us your iPhone model, iOS version, and HandRecorder app version. This helps us reproduce and fix issues faster.
📸 Screenshots Help
For UI issues or bugs, screenshots are incredibly helpful. You can attach them to your email.
🃏 Session Context
For gameplay issues, mention whether you were in a tournament or cash game, table size, and any special circumstances.
📊 Export Issues
For data export problems, mention which format (CSV, JSON) and how many sessions/hands you're trying to export.
⏰ Be Patient
We respond to all support requests personally. Complex issues may require additional time to investigate thoroughly.
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